Appeal
An appeals process is based on the outcome of
a B-BBEE verification and on already reviewed
evidence.
No new evidence may be accepted.
APPEALS & COMPLAINTS
We listen. We review.
We respond.
We are committed to handling appeals and complaints fairly, consistently and transparently. Submissions may be lodged within 30 days of the relevant event.
KNOW THE DIFFERENCE
Appeal or complaint?
Understand which process applies before submitting your appeal or complaint.
Complaint
A complaint relates to either a procedure followed by the verification analyst or the behaviour of the verification analyst whilst performing the measured entity’s verification.
Lodge a ComplaintOur Process
01
Submit
Lodge your appeal or complaint within 30 days of the event.
02
Review
We review your submission and relevant evidence.
03
Assessment
The experienced team will assess the matter and issues.
04
Outcome
We will communicate the decision within 30 days.
Important Notice
The measured entity has the opportunity to lodge an appeal and/or complaint within 30 days of the event that caused the appeal and/or complaint. It should be addressed in writing to the Quality Assurance Manager and emailed to appeals@bbbee.com . BBBEE Rating Agency is committed to resolving any appeal and/or complaint within 30 days of receipt. Should circumstances arise that prevent BBBEE Rating Agency from meeting this timeline, it will immediately be communicated with the measured entity.